Question 1

How far in advance do I need to book?

Accepted Answer

At least 48 hours before your desired delivery date. During peak season (June–September), we recommend booking as early as possible to guarantee availability.

Question 2

Where do you deliver?

Accepted Answer

All of Barcelona and surrounding areas including Sant Cugat, L'Hospitalet, Mataró, Castelldefels, Sitges, and more. We also deliver to Barcelona Airport (El Prat). Contact us if you're unsure about your location — we're flexible.

Question 3

Is the gear clean and safe?

Accepted Answer

Absolutely. All gear is either brand-new (first rental) or thoroughly sanitized with baby-safe cleaning products between every rental. We follow strict hygiene protocols and inspect every item before delivery.

Question 4

What if something breaks or gets damaged?

Accepted Answer

Normal wear and tear is completely fine — babies are babies! For significant damage, we'll assess on a case-by-case basis. No surprise charges.

Question 5

Can I extend my rental?

Accepted Answer

Yes! Just message us on WhatsApp and we'll extend your dates. Extra days are charged at the daily rate for your current pricing tier.

Question 6

What brands do you carry?

Accepted Answer

We stock trusted brands like Bugaboo, Cybex, Maxi-Cosi, BabyBjörn, Stokke, Ergobaby, Hauck, and more. All items are mid-to-premium range — the same gear you'd buy for your own family.

Question 7

How does delivery work?

Accepted Answer

We deliver anytime between 8:00 and 20:00, directly to your accommodation — hotel, Airbnb, apartment, or even the airport. Just let us know your preferred time. If your plans change or you arrive at a different time, send us a message and we'll adjust. Same process for pickup on your last day.

Question 8

What's your cancellation policy?

Accepted Answer

Free cancellation up to 48 hours before delivery. Under 48 hours, a 50% charge applies. We understand travel plans change — just let us know as soon as you can.

Question 9

Can I book for someone else?

Accepted Answer

Of course! Just add the delivery address and any access notes (floor number, door code, hotel guest name) in the special requests field at checkout.

Frequently asked questions